PLANS & PRICING

There are a number of ways to get started with Sparrow in your organization. Learn more about opportunities to join us as an investor, early adopter or subscriber.

Limited Time Offer

Get started and join us as an early adopter! After implementation expenses, you’ll receive unlimited use of Sparrow for three months and reduced pricing for one year subscriptions.

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Our Thoughts on Pricing

In the past, corporate communication software has been a race to the bottom with ineffective and immature solutions that deliver more headaches than value. Sparrow wants to change that by offering a product that simply works. We want that product to deliver great value for your entire organization — with a continual lineup of new features, helpful on-boarding, and trustworthy support.

We believe that Sparrow is an investment in your organization, your team members and your culture. So our pricing reflects a level that allows us to invest in building a rock-solid product that humans will love to use. We hope you like it, too.

Fair Billing Policy

We want to make sure that you’re getting the most value for your investment, so our Fair Billing Policy ensures that you only pay for what you use. Monthly fees are only charged based on the number of active users. What does this mean? Active users are defined as any user that downloads and configures the app on a given month or any user that reads and/or interacts with at least one article in a given month.

What happens if someone you’ve already paid for becomes inactive?  We’ll add a pro-rated credit to your Sparrow account for the unused time!

Frequently Asked Questions

Product

How does your pricing compare with other similar software?

There are several tools out there that focus on mobile intranets and some that focus on communications. We don’t consider any of these competitors.

We built Sparrow for the XXI century enterprise that needs to not just communicate but understand the effectiveness of that communication, in a way that just works. Just like companies have invested in departmental software (e.g. sales, marketing, customer services, etc.) over the years, we believe that this kind of software is worthy of a greater investment because great corporate communication is the foundation for success at every company, big or small.

Doing the math, Sparrow is 6 cents a day (for a user on our Standard plan). For the money you spend on buying just one employee a chair, a desk, and a laptop, you could have Sparrow for 100 years!

Can I deploy Sparrow to my own datacenter or private cloud?

Yes, you can. Sparrow can be deployed using two models – into your own private cloud or datacenter and by leveraging ours. The decision is yours. Please contact us if you want to deploy Sparrow to your own datacenter.

What are the specifications for images in Sparrow?

Image behaviour satisfies these three rules:

  • Container is 560 x 375
  • Aspect Ratio is always maintained (Picture won’t be squished or stretched in any way)
  • Picture will always fill the image container (no whitespace on any side)

Examples:

  • Tall skinny image (56 x 900) will be zoomed in 10x on the centre of the image since we have to widen the image to appear in 560 px of space. The full height of the image is not visible.
  • Square image (560 x 560) means users won’t see full height since top there are 92.5 px offscreen on top and bottom
  • Short wide image (900 x 75) will be zoomed in 5x on centre since the image is made taller to fill entire vertical space. The full width of the image is not visible
  • Oversize but correct aspect ratio image (1120 x 750) will be shrunk w/ factor of 2x. User won’t notice, you’re just wasting their bandwidth
  • Undersize but correct aspect ratio image (280 x 188) is going to be pixelated. This should be avoided at all costs

In general, make your images at least as wide as 560, and at least as tall as 375 or you will get pixelation. If the aspect ratio is not 560 x 375, then your users will only see the centre of the image; detail at the edges of the longer side will not be visible.

Security and Privacy

How is information protected within Sparrow?

All data transfer is encrypted — whether users are at their computer or on their phone, absolutely nothing goes over the network without encryption. Sparrow uses 256-bit AES, supports TLS 1.2 for all of your messages, and uses the ECDHE_RSA Key Exchange Algorithm. We monitor the security community’s output closely and work promptly to upgrade the service to respond to new vulnerabilities as they are discovered.

Where are your data centers hosted?

Our servers are located in Microsoft’s Azure data centers. You can read more about Microsoft’s data centers  here.

What is Sparrow’s approach to data privacy?

Everything you post to Sparrow is private to your organization. We are custodians of data on the behalf of teams that use Sparrow; each organization owns its communication data. Organizations can set their own policies for message retention and administrators can adjust these settings to suit their specific needs. You can find our privacy policy here.

Billing and Invoicing

Can I use Sparrow for free?

Yes, you can use Sparrow for free when we release our subscription plans in Q2 2016.

Our organization has several accounts which are not being actively used, but which we don’t want to disable. Do we still have to pay for them?

Every day we check to see if everyone on your organization is active. If they have been inactive for a period of time, we stop charging you for that person and add a pro-rated credit to your account for the time you’ve already paid. You’ll always and only be billed for what you use — fair and square!

We need to add new users to our organization. How will that be billed?

We’ll make a one-time, prorated charge to your credit card to cover your new team member’s account for the remainder of the current billing period.

As an example, suppose your team is on the “Standard plan,” which costs $8 per user per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month. The per-day cost for each user is $8 / 30, so we will make a one-time charge of $5.33 ($8 / 30 days * 20 days) to your team’s credit card on file.

What are my payment options – credit card and/or invoicing?

You can use your credit card to pay for any plan. If you sign up for an Annual subscription and plan to spend at least $10K, we can invoice you annually. Contact us to start the process.

My organization has Sparrow credits. How do we use them?

Once your team signs up for a subscription plan, we’ll draw against your credit balance until it runs out. Only then will we start charging your subscription to your credit card. As long as you sign up for a subscription plan before the expiration date, those credits are yours to use until they’re all gone.

My organization wants to cancel its subscription. How do we do that? Do you offer refunds?

Account owners can change the organizations subscription level. There are two options when downgrading from a paid plan to the Free plan:

    • You can downgrade to the Free plan immediately. If there is more than one day until your renewal date, we will pro-rate the remaining balance on your account and hold it for your team as a credit. You can use that credit towards a reactivation of your paid subscription in the future.
    • We can automatically downgrade you to the Free plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you’ve already paid for.

We do not offer refunds.

Legal

What type of Service Level Agreement (SLA) do you offer?

We offer teams using our Plus plan an SLA that guarantees 99.99% monthly uptime. If we don’t meet this guarantee, we’ll refund you 100x whatever you paid Sparrow for that period of downtime.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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